1. RETURN POLICY
For any reason you are not completely satisfied with your ONLINE purchase you may return your merchandise for STORE CREDIT LESS SHIPPING FEES. Store credit may be used for any future purchases on our website or in-store for merchandise but store credit cannot be used towards shipping costs. We sell seasonal, time sensitive items so you must contact us within 5 days of receiving your order for a return authorization number. Merchandise must be postmarked within 5 days of receiving a return authorization number from us. Merchandise returned without authorization or returned late will be refused. All original tags must be in place to receive credit for the return. All merchandise is carefully inspected before accepted by our return department. Any items returned to us without original tags in place, that appear to have been worn, or are not sent back in the condition it was sent will not receive credit in any form. Customer is responsible for return shipping fees via their carrier of choice, provided they receive a valid tracking number for proof of return.
HOW TO EXCHANGE AN ITEM: If you need to exchange an item for any reason you must return the original item to us per our return policy above. Once the returned item is received it will be inspected and you will be issued the appropriate store credit in accordance with our return policy. Once you receive your store credit code you then be able to place another order. If you are concerned about your event date being too close for an exchanged item, please contact us for assistance in expediting your return.
NON-RETURNABLE / NON-REFUNDABLE ITEMS: Clearance items and Final Sale items cannot be returned or exchanged.
2. SHIPPING POLICY
All North American online orders over $250 qualify for Free Shipping. Orders under $250 will be charged a flat rate of $20 for standard ground shipping to anywhere in North America. If you require express shipping, please contact us for a quote. We ship Worldwide and shipping rates will vary per country. Please contact us prior to placing your order to receive an exact shipping quote to your country.
All of our prices are in Canadian dollars. All articles will be sold at the quoted Canadian price; for US orders the exchange rate will be the rate that your credit card provider uses at the time of the transaction. Prices listed on the page do not include shipping fees or taxes.
Taxes will be added according to your location. If you are ordering within British Columbia you will be charged 12% HST. Orders from within the Maritimes will be charged 13% HST. Canadian orders from elsewhere in the country will be charged 5% GST. No tax will be added to United States or International orders. Any customs fees or import taxes will be the responsibility of the buyer.
4. PURCHASING OVER THE TELEPHONE
If you would prefer to place your order over the phone, you can call us anytime at 1-604-681-3464 and we can assist you with your purchase. Please also call or email us anytime prior to placing your order if you have any questions or concerns about our dresses.
Our company is Canadian owned and based in Vancouver, Canada. All dresses will be shipped from our store in Vancouver at 2427 Granville St.
6. ORGIN OF DRESSES
All of our dresses are designed and made in Turkey. Many of the details dresses are hand-beaded. Our factory has been in operation since 2003. We are proud to offer our customers the highest quality in European fabrics and sewing.
We keep dresses in European sizes 36-48 in stock. Please refer to the Size Chart on each dress details page for measurements.
8. CARING FOR INVITO COUTURE DRESSES
Due to the intricate beading and crystal work on many of our dresses, we recommend that all Invito Couture dresses be Dry-Cleaned Only.
Please consult the tags on each dress for detailed garment care.